Ordering - All retail and wholesale orders placed through the website are CC/COD only.  Registered wholesale customers with terms may fax orders to 941-426-6104 or call our office at 941-426-6247.

Shipping - All orders are normally shipped within five business days. We will ship via USPS Priority Mail or UPS Ground. Normal shipping rates apply to contiguous 48 states. We will happily ship anywhere in the world, however extra charges may apply. Rush delivery is available, additional charges may apply.

Backorders - Retail orders will not backorder. If we are unable to complete your retail order for any reason we will contact you via email and a full refund will be issued for pieces not shipped. Wholesale orders will automatically backorder unless otherwise specified. Backorders will ship within 4 weeks with no shipping charges. Any backorder we cannot complete within 4 weeks will be cancelled.

Payment - All retail and initial wholesale orders are CC/COD only. We accept Visa, MC and Amex. Terms are available for wholesale customers upon completion and verification of a credit application. Wholesale customers please note that any invoices over 30 days late will be subject to a 5% monthly charge, this policy will be strictly enforced.

Returns - Upon receipt of your order you have a period of seven days to return any item you are not completely satisfied with for exchange or credit. Pearlstone guarantees our merchandise to be free from defects in materials and workmanship for a period of 90 days. We will be happy to repair, replace, or issue credit for any piece shown to be defective during that period. Please contact our office at 914-426-6247 before returning any merchandise. Please note that shipping costs are non-refundable.

Special Orders - We are happy to accommodate special orders whenever possible. Please contact us to discuss special order availability and pricing.